Buffalo Employment and Training Center

Contact Us | FAQs | Site Map | Disclaimer  

Job Seeker Services
Employer/Business Services
Youth Services
Calendar of Events
Location Map


Workforce New York

BETC Accessibility Services






    For closing due to weather conditions, or any other

     unforeseen disasters, we would like to inform you that our



    the BETC will be  broadcast on:

    WKBW Channel 7

    WGRZ Channel 2

    WBEN 930 AM Radio

    look for our office listed as:

    Buffalo Employment & Training Center (BETC)



     77 Goodell Street, Buffalo, New York 14203


    JULY 2017


    Meet the Employer Sessions


    Thursday, July 6 –  NFTA- (10:00 am – 1:00 pm)


    Tuesday, July 11 – People Ready - (12:30 pm – 2:30 pm )


    Tuesday, July 18 – Combined Insurance  - (10:00 am – 12:00 pm)


    Wednesday, July 26 – Panasonic - (5:30 pm – 8:30 pm)

              **Hiring Event** looking to hire 200 production employees they  make modules & cells for Solar City panels


        Thursday July 27 th- SUMMER CAREER FAIR/COOK OUT

    (10:00 am – 1:00 pm)

    Come & meet with the employers , bring resume and be dressed for success


    Come and Meet with the Employers regarding Job Opportunities !

    Remember To:
    Dress for Success / Bring an Updated Resume / Be on Time

    (Sponsored by United Healthcare)




    Monday, July 3rd Job Search Interview Tips Workshop Day 1 (9:30-11:30)

    & Wednesday, July 5th Job Search Interview Tips Workshop Day 2 – (9:30-11:30)

    (Attend and get connected to a Job Placement Counselor) 

    MUST BE ON TIME – (Aisle A)


    Tuesday July 11th Resumes Made EZ (9:00-10:00) – Aisle C (Room 3)

    must have a resume format filled out

    (Must Pre-Register by calling Bernarda Arias @ (716) 845-4567)


    Wednesday, July 12th Career Planning Workshop – Day 1 (1:30-3:30) Aisle B (Lab 2)

    & Thursday, Julu 13th Career Planning Workshop – Day 2 (1:30-3:30) Aisle B (Lab 2)


    Monday, July 17th Job Search Interview Tips Workshop – Day 1 (9:30-11:30)

    & Tuesday, July 18th Job Search Interview Tips Workshop Day 2 – (9:30-11:30)

    (Attend and get connected to a Job Placement Counselor) 

    MUST BE ON TIME – (Aisle A)


    Friday, July 21st Resumes Made EZ (9:00-10:00) – Aisle C (Room 3)

    must have a resume format filled out


    Friday July 28th Resumes Made EZ (9:00-10:00) – Aisle C (Room 3)

    must have a resume format filled out




    Every Tuesday – Networking Workshop

    (12:45 -1:45) – BETC Conference Room
    Every Wednesday – Young Adults Job Club 

    (10:00 -11:30) – Aisle B (Lab 1)
    Every Friday – Job Club

    (9:00 -12:00) – Aisle B (Lab 1)
    Must have attended Job Search/Interview Tips workshop, have saved resume on flash drive or diskette, and have Placement Counselor/Career Counselor email resume, to jfaines@wdcinc.org)

    HPOG WORKSHOPS (Health Care Careers)

    Every Monday at 1: 00 PM
    Every Tuesday, Wednesday & Thursday at 9:00 AM

     ** If you are not registered with the BETC, you will attend an Orientation after the workshop**

    United Healthcare Community Plan for your Health Insurance needs

    You must be enrolled in the BETC program or call 856-JOBS for more info. on how to enroll

    Remember To:
    Dress for Success / Bring an Updated Resume / Be on Time


















    July 20 , 2017



    July 20 , 2017




    TITLE: Accounting Clerk– Accounts Payable

    JOB GRADE: G06

    SUMMARY OF DUTIES: Maintain Accounts Payable within the written policies and procedures of the Agency. Performs clerical functions of fiscal services department including maintenance of financial files, preparation of financial correspondence, photocopying, mailing, and errands.

    REPORTING RELATIONSHIP: Reports directly to the Accounts Payable Manager


    1. Processes purchasing and payables supporting documentation for payment according to Agency policies and procedures. This includes but is not exclusive of, the Agency’s general fund.

    2. Investigates variances and missing documentation from other departments and follows through to timely completion.

    3. Inputs purchasing and payables information into accounting software and reconciles input to expected outcomes.

    4. Maintains files of outstanding purchase orders, invoices and vendor statements.

    5. Prepare monthly Sunoco invoice for payment (including cost center distribution and receipt matching).

    6. Write up and record credit card activity daily and enter into Great Plains monthly

    7. Enter employee expenses on a daily basis. Reconcile and send to payroll bi-weekly

    8. Record Home Depot charges weekly and enter into Great Plains monthly

    9. Enter Staples monthly into Great Plains

    10. Assist with purchase order entry

    11. Maintains fiscal services department’s financial paper and electronic data filing systems.

    12. Processes financial and clerical correspondence.

    13. Performs photocopying of financial data

    14. Performs data entry of financial information.

    15. Maintains a variety of office records by entering, filing and reporting on such records as needed.

    16. Assists in completing the AP monthly and year-end closing and financial reports.

    17. Maintains computerized worksheets as are necessary.

    18. Assists in preparation of audit work papers.

    19. Responds to routine correspondence as assigned.

    20. Performs other duties as assigned.

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of financial accounting and record keeping practices; knowledge of accounting terminology, procedures and equipment; ability to follow oral and written directions and accurately prepare correspondence, reports and other materials from general directions; good judgment in financial record keeping procedures; ability to maintain confidentiality of records. Experience in Microsoft Excel and Word.


    A.A.S. degree PLUS one year related experience.
    High School or Equivalency PLUS three years related experience.

    Must be calculator and computer terminal literate.

    A valid New York State Driver’s License required.

    This position is NON-EXEMPT under the Fair Labor Standards Act.


    Physical Requirements: The ability to bend, stoop, squat, kneel, sit, reach, stand, walk, push, pull, climb flights of stairs, lift/transfer a minimum 15lbs. See, hear, listen, speak clear, have motor coordination; grip strength, eye-hand coordination and must be able to handle repetitive motion.

    Mental Requirements: The ability to read, write, analyze, be perceptive/comprehensive, show good judgment, have good math &, decision making skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly.

    Human Relations Skills: The ability to communicate with individuals in a positive manner, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Adhere to and administer Agency’s policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times.

    Equipment Operation: The ability to operate business equipment; telephones, fax machines, computer hardware and software, including applications and programming, copiers, calculators, etc.

    Good attendance is vital for the efficient and effective operation of the Fiscal Services Department and is an essential job function of this position.

    Heritage Centers retains the right to change the essential job functions of this position description at any time.

    To apply visit:


    July 20 , 2017



    Customer Service Call Center Rep –
    Bilingual English/Spanish in Amherst, NY at Sykes

    Employee Type: Full-Time
    Location: Amherst, NY

    Job Description
    Bilingual Customer Service Representative - (English/Spanish)
    SYKES is looking for full-time Customer Services Representatives in Amherst, NY You might have driven past our building near Forest Rd and John James Audubon Parkway and wondered what we do.
    When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.
    Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time.

    This is the right job for you if you’re able to:
    •Speak fluently in Spanish and English on the phone and use a computer
    •Empathize and be friendly with people you’ve never met
    •Use logic and solve problems
    •Be part of a team
    Nice to have (but not required):
    •Customer service background
    •Understanding of a call center environment
    •Experience with financial services, healthcare, technology companies, or something similar

    SYKES offers you:
    •Health benefits
    •Career advancement opportunities / Promotion from within
    •Fun team environment
    •And more!
    Training and Production Shifts:
    •We have a strict no-miss attendance policy during training.
    •Production shifts full time, 40 hours per week and are Monday through Friday from 11:30 AM to 8 PM and include either Saturday or Sunday with a day off during the week. At time of hire you will be assigned a production shift.

    SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.
    Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!

    To apply contact:

    Jennifer Duer
    Recruiter, Amherst, NY
    Office: +1 716 636 2001 EXT 851-3001 |
    e-mail: jennifer.duer@sykes.com



    July 20 , 2017



    Weekend Sports Anchor/Reporter

    News 4 is
    looking for a dynamic weekend sports anchor and reporter. Duties include anchoring, reporting,
    shooting, and editing. On non-weekend
    workdays, the Weekend Sports Anchor/Reporter collects, analyzes and presents facts
    about sports events by interview, investigation or observation for all
    platforms in a manner that is clear, engaging and meaningful to news consumers.

    Vacancy Type:
    Full Time

    Closing Date:

    City: Buffalo - 14207

    State: New York

    URL: http://www.wivb.com

    The successful candidate will have 2 years experience in the field and a media related Bachelor's degree.
    • Produces and presents sports
    reports for all platforms.

    • Ensures that all sports content
    meets company standards for journalistic integrity and production quality.

    • Writes and delivers sports stories
    in a clear and concise manner.

    • Assists in writing, copy editing,
    researching and coordinating sports programming and other content.

    • Responds to breaking sports events
    and other urgent newsrooms situations as required.

    • Works closely with the sports team
    to develop comprehensive sports coverage.

    • Participates in promotional
    activities including public appearances.

    • Performs special projects and
    other duties as assigned.

    • Shoots video for sports reports.

    • Sets up, composes and executes
    video shots.

    • Maintains video equipment.

    • Edits video clips for television
    broadcasts and digital content.

    • Writes stories for the website and
    other digital platforms.

    • Interacts with viewers and users
    on social media sites.

    Additional Information:

    Apply online at: https://nexstar.hua.hrsmart.com/hr/ats/JobSearch/viewAll

    Job Req #:



    July 19 , 2017



    Customer Service position
    Not on a bus route, need a car.
    Must have some QuickBooks experience- $11-12/hr.
    For more info contact:

    Forklift Operator
    certified a plus
    Small warehouse in Cheektowaga
    Heavy lifting up to 60 lbs daily
    Load/unload trucks
    Count inventory
    1st shift 9-5pm Monday-Friday
    Must have a car-no bus accessibility

    Stacey P.
    Senior Recruiter
    HR Partners Staffing
    2560 Walden Ave Suite 101
    Cheektowaga, NY 14225
    Phone: 716-391-1718
    Fax: 716-391-1721



    July 19 ,2017


    The following vacancy announcements are for Customs and Border Protection Officers (CBPO) and Border Patrol Agents (BPA).  Several of the duty locations for the CBPO positions are in the Northeast. 

    Click on links below or copy and paste into address bar to apply:

     https://www.usajobs.gov/GetJob/ViewDetails/471812500 (CPBO)

     https://www.usajobs.gov/GetJob/ViewDetails/471845500 (CBPO)

     https://www.usajobs.gov/GetJob/ViewDetails/471793900 (CBPO)

     https://www.usajobs.gov/GetJob/ViewDetails/472062100 (CBPO)

     https://www.usajobs.gov/GetJob/ViewDetails/473355500 (BPA)

     https://www.usajobs.gov/GetJob/ViewDetails/473674100 (BPA)

     Please feel free to contact me with any questions or changes in contact information. 

    Andrew Bogdan

    EEO Officer

    Privacy and Diversity Office

    U.S. Customs and Border Protection

    Office: (716) 626-6436

    Fax: (202) 325-1476 



    July 18 , 2017



    Broadcast Administrative Assistant

    Channel 4 News/ CW 23 is looking for an Administrative
    Assistant to Support the Sales Team in day to day duties as they relate to the
    sale and execution of television and digital advertising.

    Job responsibilities primarily include but are not limited

    •Daily review and accuracy of broadcast orders,
    both new and revised, submitted on behalf of our advertisers, and subsequent
    input of such orders/revisions. Processing
    make-goods, resolving discrepancies and completing various other tasks within
    •Support the efforts of Paid Programming sales, including
    updating avails and allocations both in the Traffic system as well as the
    internal tracking system.
    •Communicate directly with the National
    Advertising Rep Firm as needed.
    •Pull and distribute various monthly, weekly and
    daily reports as needed by Sales Management, Account Executives and/or
    •Administrative support of Sales Manager as
    •Maintain Political File both on line and in
    •Additional tasks as necessary.

    Vacancy Type:

    Full Time

    Closing Date: 8/14/2017

    City:Buffalo - 14207

    State: New York

    URL: http://www.wivb.com

    •Ability to multi-task within a team setting,
    work well under pressure and handle strict deadlines. Excellent organizational
    skills and attention to detail is a must.

    •Strong skill set required in Data Entry (speed
    and accuracy) Microsoft Word, Excel and PowerPoint.
    •Prior Broadcast helpful but not necessary.
    •Ability to work Independently in all aspects of
    the Position

    Additional Information:
    Schedule (Days & Times): 40 hours - 8:00-5p

    Apply online at - http://www.nexstar.tv/careers/

    Job Req #:5639



    July 18 , 2017





    July 18 , 2017



    July 18 , 2017


    NYS Department of Labor Hot Jobs for July  2017

    DE3490454 - Service Center Receiving Clerk @ DiVal Safety Equipment  (Buffalo)

    NY1220010 - Dental Office Manager @ Dr. Joseph Hyde DDS (Buffalo)

    NY1220021 - Banking Procurement Buyer @ ICONMA (Depew)

    NY1219605 - AT Millwright Apprentice Training Local #1163 (10 Openings)

    NY1219654 - Bieler Janitorial Services – Commercial Cleaners (6 Positions)

    NY1219662 – Erie County District Attorney – Confidential Criminal Investigator

    NY1220190 Buffalo area: Stryker: Asbestos workers

    NY1220089 Amherst: Express Employment Professionals: Customer Service immediate need!

    NY1220720 - PT 2nd shift Warehouse Sanitation/ Custodian @ Tops Distribution Center (Lancaster)

    *Also hiring FT Maintenance Mechanic III NY1220715 & PT Warehouse Selectors NY1220717*

    NY1220767 – FT Engineering Specialist @ National Fuel (Williamsville)

    NY1220493- Niagara Falls Opportunities Unlimited, Director if Residential Services

    NY1220494- WNY Region Opportunities Unlimited, IT Support Specialist

    NY1220240- Buffalo Niagara Convention Center, Assistant Operations Manager

    For complete information , contact your closet Career 1-Stop

    Or visit: http://www.labor.ny.gov/home/


    July 14 , 2017





    National Fuel is currently seeking an experienced administrative professional for our Engineering department in Williamsville, New York.

    The Engineering Specialist will work with engineers and managers to prepare pipeline bid packages, perform accounting tasks, create purchase orders, and process invoices and other accounting transactions in the Engineering Services Department. Data entry tasks performed in this position are fast paced. A variety of specialized software is utilized for contract administration. Some phone support contact with contractors is also required.
    Candidates must possess a high school diploma or equivalent; Associates Degree in a Business or Accounting related field is preferred. An intermediate to advanced level proficiency in Microsoft Excel and Word are required. Demonstrated attention to detail, communication and multi-tasking skills are required. Experience using PeopleSoft, SAP, Oracle and other applications is desired. Familiarity with mapping applications such as Google Earth is a plus.
    National Fuel offers a competitive wage and benefits package. National Fuel’s comprehensive benefits package includes health insurance, paid vacation time, and a 401(k) Tax Deferred Savings Plan.
    If you are interested in starting an exciting and rewarding career, please email or mail your resume and cover letter making sure to reference Position #17-034NY – Engineering Specialist in your correspondence to the address listed below. Resumes must be received in our office by July 26, 2017.

    P.O. BOX 2081
    ERIE, PA 16512
    Please be sure to reference the position #17-034NY and job title in the subject line of your email.

    Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test.



    July 13, 2017





    July 13, 2017



    July 11, 2017




    Title: Driver Helper (no driving required)

    $12.00 per hour 4-6 weeks temp start time between 5-6am
    Located near Alden

    Job Function: Duties include but are not limited to assisting the delivery of finished product to customers, and retrieval and return of all soiled product to include uniforms, garments, mats and bulk items. This position entails the proper operation and communication regarding Doritex provided delivery vehicles.

    Duties and responsibilities: Performs job assignments to insure excellent customer service, timely completion of routes and resolution of customer concerns. Insure vehicle is clean, organized and that overall good housekeeping is observed at all times. Most importantly, is to insure all assignments are completed safely, responsibly and risk free for themselves, Customers and Co-Workers.

    Works accurately and efficiently at all times to control costs and to maximize customer service balanced with efficient use of resources.

    Be available for and not limited to new account installations, service desks and meetings on non-route days

    Working Relationships: Day-to day contact with Service Team Leader to assure that customer commitments are met.

    Work Environment: Position requires the majority of time in the field servicing customers and delivering directly to their place of business. Fast paced environment which may require multiple tasks to be performed throughout the day must be accountable for all requirements to insure safe, high quality and completed customer requirements.

    Physical Demands: Position requires frequent walking, bending, carrying, standing and frequent lifting of up to 75 pounds.

    Know-how Required/Education: Good verbal communication and math skills, basic computer knowledge as well as a clean violation and accident free, valid New York State Driver’s License with no restrictions.

    To apply :
    (716) 630-7008 Ext. 1233 or fax (716) 630-7077
    Visit our website at www.careerxnetwork.com


    July 7 , 2017








    June 29 , 2017



    Customer Service Representative

    Position Purpose:

    Come join one of Fortune’s Most Admired Companies four years running! You will work with a dynamic team environment guiding customers through various needs. Working in a fast paced and multitasking environment, you provide world class customer service to clients, vendors and internal contacts throughout the customer service lifecycle.

    Required Qualifications:

    •High school diploma or GED

    •Demonstrated ability to take independent initiative

    •Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)

    •Solid analytical and multi-tasking skills that result in solid decision-making skills and time management

    •Easily manage through change

    •Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer

    •Comfort working in a fast-paced, high-volume office setting with great attention to detail

    •Enjoys speaking on the phone

    •Demonstrated ability to de-escalate customers turning bad experiences to positive ones

    •Ability to manage high volume with high accuracy

    Preferred Qualifications:

    •Associates degree in a business related field

    •Knowledge of customer service

    Pre-employment background, credit, and drug screen required for external candidates.

    To Apply: www.fiserv.com








    June 27 , 2017

    Position/Title: News Photographer


    WIVB/WNLO-TV, the Nexstar CBS/CW affiliate in

    Buffalo NY, is looking for a highly motivated and skilled Photojournalist who

    is both a storyteller and loves the news.

    As the News Photojournalist/Editor/Microwave

    Truck Operator, you will often team with some of the best reporters and anchors in the business.

    Quickly posting video and photographs to the

    web in breaking news situations.  The work schedule will include

    overnights and/or weekends.

    Vacancy Type: Full Time

    Closing Date: 7/23/2017

    City: Buffalo - 14207

    State: New York

    URL: http://www.wivb.com


    •Two years of television news shooting experience is preferred

    •Applicants should have experience with professional video cameras


    •Two years of television news shooting experience is preferred

    •Applicants should have experience with professional video cameras


    •Possess excellent photojournalism and non-linear editing skills

    •Ability to shoot and edit creative sequences

    •Be able to work with reporters or alone to produce news stories.

    Please apply online with a cover letter and resume’, and recent link of your work        


    Apply online at: https://nexstar.hua.hrsmart.com/hr/ats/JobSearch/viewAll

    Job Req #: 5686    



    June 7,2017



    The Northeast Carpenters Apprenticeship Fund (Rochester) will conduct a recruitment from June 06, 2017 through June 05, 2018 for fifty carpenter apprentices.

    Applications can be obtained at the following locations and times:

    Olean (consisting of the counties of Chautauqua, Cattaraugus, and Allegany) - New York State Dept. of Labor One-Stop, 175 North Union St., Suite 4, Olean, NY 14760 on the third (3rd) Wednesday of each month from 9:00 a.m. to 12:00 p.m.

    Buffalo (consisting of the counties of Erie, Niagara, Orleans, Genesee, and Wyoming) - Construction Industry Employers Association, Inc., 2660 Williams St., Cheektowaga, NY 14227 on the first (1st) Tuesday of each month from 9:00 a.m. to 12:00p.m.



    May 10 , 2017









    The Joint Apprenticeship and Training Committee for Plumbers & Steamfitters, Local Union #22 (NY004666729), will conduct a recruitment from September 6, 2016 through August 1, 2017 for five plumber apprentices and five steamfitter apprentices.

    Please note that the ten openings listed for apprentices represent the total number for two recruitment regions, the Finger Lakes and Western regions.
    Applications can be obtained and submitted at Local Union #22, 3651 California Rd., Orchard Park, NY, from 9:00 a.m. to 6:00 p.m. on the first Tuesday of each month, excluding legal holidays, during the recruitment period. Applications will also be available during normal business hours at the NYS Department of Labor offices in Jamestown, Olean, Albion, and Dunkirk. Applications will only be accepted at Local Union #22 on the first Tuesday of each month, during the hours indicated above.

    Apprentice Plumber http://newyork.us.jobs/viewjob.asp?sjobid=NY1182462

    Apprentice Steamfitter





    NY1182108 Bus Drivers - Niagara Frontier Transportation Authority - Metro provides PAID TRAINING and will pay for CDL.

    Learn about position and its requirements; Learn about the comprehensive benefit package (Healthcare package valued at $21k plus PTO, bonuses, longevity pay, retirement, and life insurance); Learn how to apply. Applications are available on-site or can be downloaded at www.nfta.com

    For more information, call 716-855-6500






    Demone Smith, Moctar Sissoko, & Joyce Faines  Congratulate

    Leatrice Johnson IQOR Customer Service Rep.



    Demone Smith and Betty Lee Congratulate

    Glenn Marshall NFTA Metro Link Operator



    Demone Smith & Betty Lee Congratulate               

    Adrian Fincher Kaleida Health

    High Pointe Certified Nurse Assistant



    Otis Glover, Mary Jean Janora & Joyce Faines Congratulate

    Linda Bonds Buffalo Academy of Science Secretary



    Demone Smith and Joyce Faines  congratulates,

    Michael Harris, ECMC, Hospitality Aide



    Demone Smith and Joyce Faines congratulates                                           

    Antoinette Montijo, UB Neurosurgery, Medical Secretary,                              


    Louis Ross and Joyce Faines congratulate                                                           

    Ishaan Abdul- Nur, Multisorb, Machine Operator,                                            







    Telephone Claims Center: Path to speak with an agent about your Unemployment Insurance claim
    • Call 1-888-209-8124 (1-877-358-5306 from outside of NYS)
    • Hear: "Welcome to the New York State Department of Labor's Unemployment Insurance claim line. To continue in English, press 1. Bienvenido a la línea telefónica de Reclamos del Seguro por Desempleo del Estado de Nueva York. Para continuar en español, oprima el número dos.
    • You will hear an informational message, which can change from time to time.
    • For information about fraud alerts, press 1. To continue to the main menu, press 9. CHOOSE OPTION 9 FOR THE MAIN MENU.
    • Hear: For quality assurance, your call may be monitored or recorded. Please choose one of the following selections. To enter your representative’s telephone extension number, press 1. To complete your claim that was already begun on our website or by phone, press 2. To file a new claim, press 3. For contact information or to listen to quick answers about your payment options and Unemployment Insurance, press 4. To speak to a representative about a claim you have already filed, press 5. For PIN or address change, or for questions regarding your 1099 form, press 6. To repeat your choices. press 9.” CHOOSE OPTION 5.
    • Hear: "Remember, our website provides detailed and updated information about unemployment insurance benefits. You can claim weekly benefits, check the status of your payments, print out a history of your claim, and obtain the answers to frequently asked questions about the unemployment insurance program. All this is available on our website, www.labor.ny.gov."
    • Hear: Various informational messages
    • Hear: "New York State Department of Labor is an equal opportunity employer program provider. Auxiliary aids and services are available upon request to individuals with disabilities."
    • Hear: "Before we get started, I need to collect some information. Please enter your nine digit Social Security number using your telephone keypad. If the number you entered is XXX-XX-XXXX, press 1. If no, press 2."
    • Hear: "Now, enter your four-digit PIN using your telephone keypad."
    If caller has an active claim on file:
    • Hear: "You currently have a valid claim on file. You can check your claim status by going online at www.labor.ny.gov or by calling Tel-Service at 1-888-581-5812 for New York State residents, or 1-888-864-9920 for out of state residents. If you have other questions, please remain on the line and you will be given additional menu options. Please hold …"
    • Hear: "To change your name, address, or phone number, press 1. If you forgot your PIN or wish to set a new one, press 2. To begin or cancel the withholding of Federal income tax from your benefits, press 3. To begin or cancel the withholding of New York State income tax from your benefits, press 4. For all other questions, press 5. To repeat your choices, press 6. To end this call, please press 9." CHOOSE OPTION 5.
    • Hear: “If you are calling about the status of payments, press 1. If you have a question about claiming your weekly benefits, press 2. If you are calling about the status of your claim, press 3. To repeat your choices, press 4. To end this call, press 9. CHOOSE OPTION 3.
    If caller has an expired claim on file:
    • Hear: "If you would like to ask a question about a claim you have already filed, press 1. If you would like to file a new claim for benefits, press 2." CHOOSE OPTION 1.
    • Hear: "To change your name, address, or phone number, press 1. If you forgot your PIN or wish to set a new one, press 2. To begin or cancel the withholding of Federal income tax from your benefits, press 3. To begin or cancel the withholding of New York State income tax from your benefits, press 4. For all other questions, press 5. To repeat your choices, press 6. To end this call, please press 9." CHOOSE OPTION 5.
    • Hear: “If you are calling about the status of payments, press 1. If you have a question about claiming your weekly benefits, press 2. If you are calling about the status of your claim, press 3. To repeat your choices, press 4. To end this call, press 9. CHOOSE OPTION 3.
    that can answer your questions about your claim.
    NO OTHER OFFICE can provide this information.




    70 Barker St.

    Buffalo, NY 14209


    What they offer:

    Mental Health Counseling

    Refugee Resettlement Programs

    Elder Care/In Home Support

    Community Alternative Systems Agency

    Mental Health Program for kids

    Gambling Recovery Programs

    Heads – Up Program for people with traumatic brain injuries

    Career Counseling


    282 Babcock St.

    Buffalo, NY 14210


    What they offer:

    Education and Career Services for youth

    Art programs for kids

    Health and Life Skills for youth

    Character building and leadership for youth

    Sports, Fitness and Recreation

    Prevention Services for kids

    Day Care Services

    Free Services to kids of military families


    95 Franklin St.

    Buffalo, NY 14202


    What they offer:

    Case Management

    Insurance Counseling

    Family Caregiver Assistance



    Home Care


    69 Linwood Ave.

    Buffalo, NY 14209


    What they offer:

    Prevention is Primary programs that focus on lifeskills, conflict resolution, etc

    Teen Focus programs that focus on life skills training, choices and consequences for teenage girls

    Woman Focus that helps adult woman to cope better with stressors of life


    1000 Main St.

    Buffalo, NY 14202


    What they offer:

    Provides services to families with children who have disabilities


    Information and Referral Services


    291 Pearl St.

    Buffalo, NY 14202

    If over 60 years of age: 858-8526

    If under 60 years of age: 858-2634

    What they offer:

    Assistance with heating and other utility costs

    CHEEKTOWAGA YOUTH AND RECREATIONAL SERVICES (Open to non – Cheektowaga Residents)

    275 Alexander Ave.

    Cheektowaga, NY 14221


    What they offer:

    A ton of after/during-school programs

    Day care for those parents who are working

    Holiday Programs

    Various Family Days

    Mid – Erie Counseling and Treatment Services

    463 William St.

    Buffalo, NY 14204


    What they offer:

    Adult and Teenage Counseling for individuals with mental health disorders

    Family Counseling

    February 28, 2012
    Announcement by the New York State Department of Labor:

    There is an additional resource for the immigrant and refugee customers, the New York State Immigration Hotline 
    This free over the phone service responds to general questions about immigration and naturalization benefits, requirements and procedures. The New York State Immigration Hotline provides information and referrals to all NYS OTDA programs serving refugees and immigrants, other immigrant-related public and private programs, and relevant mainstream service programs available throughout New York State.

    The New York State Immigration Hotline operates from 8AM to 6PM, Monday through Friday (excluding holidays) and is able to assist callers who speak the following languages Albanian, Arabic, Bosnian, French, Haitian/Creole, Hindi, Italian, Korean, Macedonian, Mandarin, Polish, Punjabi, Russian, Serbo-Croatian, Spanish, Turkish, and Urdu. (No waiting on the phone, the called is connected to a person.) This information is available on the OTDA website, and here is the direct link http://otda.ny.gov/programs/bria/hotline.asp


     Read Full Article

  • Our wide open spaces, 29 computer terminals, internet, fax machine, copy machine, phones, bond paper, and 19 workshops help the job seeking customer find the work that they are truly looking for.

  • Our 3 computer labs, job matching, and referral process help the business customer find the workers they are looking for.

  • Check out our calendar of workshops and breakfast clubs to see what is going on every month!



    America's Job Exchange

    Career OneStop

    Career Builder

    NYS Dept. of Labor

    City of Buffalo Civil Service

    Erie County Civil Service


    WUFO 1080FM


    Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

    Workforce Development Consortium | Workforce Investment Board
    Buffalo Employment & Training Center
    Erie Community College One Stop Center
    NYS Department of Labor Services Office

    City of Buffalo

    Funded by:

    U.S. Department of Labor
    Buffalo & Erie County
    Workforce Development Consortium, Inc.

    Erie County Works

    Byron W. Brown

    County Executive:
    Mark C. Poloncarz